Privacy Policy
Last updated: 22 April 2026
This Privacy Policy explains how ADELYA A., an independent artist / sole trader based in Bulgaria and trading as aduk.art (“aduk.art”, “we”, “us”, or “our”), collects, uses, stores, and protects personal data when you use aduk.art, contact us, place an order, book a consultation, or otherwise interact with our services.
1. Data controller
Controller: ADELYA A., sole trader / independent professional trading as aduk.art
Email: privacy@aduk.art
Website: https://aduk.art
2. What personal data we collect
Depending on how you interact with us, we may collect the following categories of personal data:
2.1 Information you provide directly
- name and contact details, such as email address, phone number, social handle, or messaging account;
- billing and invoicing details;
- booking details and availability information;
- order details, briefs, instructions, preferences, revision requests, and project history;
- files, images, references, text, and other materials you send to us;
- messages you send through website chat, email, forms, Telegram, WhatsApp, or other communication channels we make available.
2.2 Information generated during our work together
- records of quotes, invoices, payment status, and order progress;
- consultation notes, scheduling history, and service delivery records;
- customer support history and communication logs.
2.3 Technical and website data
When you visit the website, we may collect certain technical data such as:
- IP address;
- browser type and device information;
- pages visited and approximate usage data;
- referral information;
- cookie or similar identifier data, where used.
3. How we collect your data
We collect personal data:
- directly from you when you contact us, place an order, send a message, book a slot, or upload materials;
- automatically through website technologies such as cookies or analytics tools, where enabled;
- from payment confirmations and booking systems used to process your purchase or reservation.
4. Why we use your data and legal bases
We process personal data only where we have a lawful basis to do so. Depending on the situation, we use your data for the following purposes:
|
Purpose |
Examples |
Legal basis |
|---|---|---|
|
Responding to inquiries
|
replying to messages, reviewing requests, preparing quotes
|
pre-contractual steps; legitimate interests
|
|
Performing a contract
|
fulfilling orders, delivering artwork, providing courses, running consultations, managing revisions
|
contract
|
|
Processing payments and accounting
|
issuing invoices, confirming payment, maintaining accounting records
|
contract; legal obligation
|
|
Booking and scheduling
|
reserving calls, sending reminders, rescheduling appointments
|
contract; legitimate interests
|
|
Customer communication and support
|
updates, delivery notices, handling questions or complaints
|
contract; legitimate interests
|
|
Website security and administration
|
fraud prevention, abuse prevention, backups, technical maintenance
|
legitimate interests
|
|
Analytics and website improvement
|
understanding website usage and improving content or performance
|
consent where required; otherwise legitimate interests where law permits
|
|
Legal compliance and rights protection
|
keeping required records, responding to legal claims, enforcing terms
|
legal obligation; legitimate interests
|
5. No sale of personal data
We do not sell personal data.
We do not share personal data with advertisers, data brokers, or unrelated marketing partners.
Your data is used primarily by the artist-owner herself to communicate with you, manage work, deliver services, and operate the website.
6. Service providers and third parties
Although your data is handled primarily by the owner of aduk.art, some technical providers may process data as part of the tools used to run the business and website.
Depending on the service you use, these may include:
- Email and messaging platforms such as your chosen email provider, Telegram, or WhatsApp when you communicate with us there;
- Payment providers such as Stripe or PayPal;
- Analytics providers such as Google Analytics, if enabled.
These providers process data under their own terms and privacy notices, or under data processing arrangements applicable to the service.
Payments
Payments may be handled through third-party payment providers such as Stripe or PayPal. We do not store full payment card details on aduk.art. We may receive limited transaction information such as your name, email, payment status, transaction identifier, and partial billing details necessary to confirm and administer the purchase.
7. International data transfers
Some service providers used to operate the website, communication channels, analytics, scheduling, or payment flows may process data outside Bulgaria or outside the European Economic Area.
Where required, we rely on appropriate safeguards provided by applicable law, such as contractual protections or other lawful transfer mechanisms used by the provider.
8. How long we keep data
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including communication, service delivery, recordkeeping, legal compliance, and the establishment, exercise, or defense of legal claims.
Retention periods may vary depending on the type of inquiry, order, booking, legal obligation, accounting requirement, or dispute.
9. Your rights
If the GDPR or other applicable data protection law applies to you, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of your data in certain cases;
- request restriction of processing in certain cases;
- object to certain processing based on legitimate interests;
- withdraw consent at any time where processing is based on consent;
- request data portability where legally applicable;
- lodge a complaint with a competent supervisory authority.
To exercise your rights, contact us using the details in this Privacy Policy.
10. Complaints
If you believe your data has been handled unlawfully, we encourage you to contact us first so we can try to resolve the issue.
If you are in the EU or your data is processed under EU data protection law, you may also lodge a complaint with the competent supervisory authority. For Bulgaria, this is the Commission for Personal Data Protection (CPDP).
11. Cookies and analytics
The website may use cookies or similar technologies for essential website functions and, where enabled, for analytics.
Where consent is required by law, non-essential cookies or analytics tools should only be activated after you give consent.
You can usually manage cookies through the cookie banner (if available) and through your browser settings.
12. Third-party websites and external platforms
Our website or communications may contain links to third-party websites, social platforms, payment pages, booking pages, or messaging services. Their privacy practices are governed by their own notices and terms, not this Privacy Policy.
If you choose to contact us through Telegram, WhatsApp, external email services, social media, or third-party scheduling and payment pages, your data may also be processed by those platforms under their own rules.
13. Data security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
14. Children
aduk.art is not intended to knowingly collect personal data from children in breach of applicable law.
If you believe that personal data of a child has been provided unlawfully, please contact us so we can review and remove the data where appropriate.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version published on the website will apply from the stated “Last updated” date.
16. Contact
For privacy questions or rights requests, contact:
hello@aduk.art